FREQUENTLY ASKED QUESTIONS

Handling Time : 3-4 Business days
Shipping Time: 5-6 Business Days
Free Shipping via Fedex

We ship from our workshop in Marrakesh, Morocco, where skilled artisans handcraft each product.

5 years warranty, and we provide any replacement parts needed

Returns & Exchanges are accepted for 30 days after product delivery. All you need to do is to contact us and will process your return. 
For returns please use the email contact@nordbrass.com

Yes, all of our products at NORD BRASS are made from 100% solid brass. We use certified, lead-free brass materials.

Yes, rough in valve and all parts needed for installation are included

Yes, rough in valve and all parts needed for installation are included